Shipping and Returns

Shipping & Returns

All orders are processed upon receipt. Actual shipping time is contingent upon availability of merchandise and credit verification. Most orders are shipped within 2 business days of receiving your order. No orders are processed or shipped on Saturdays or Fridays. In the event of delays, every effort will be made to contact you by E-mail. If the delay is due to backorder, you will receive notice by phone or e-mail and be given the choice to remain on backorder, substitute to another item, or cancel your order.

If your product becomes defective within the first fifteen (30) days of the invoice date, you may return it for a exchange only. All non-defective returns are subject to a 25% of restocking fee. Before returning any item, you must contact our returns department from within 30 days of your invoice and we will provide you with return instructions and a RMA (Return Merchandise Authorization) number, the RMA numbers are only good for 7 days from the day of issue. We will only offer a refund on unopened items. Defective items may be returned for a same-item exchange only.

In order to receive full credit, your purchase must be returned with shipping prepaid . All items must be in "as-new" condition, in original packaging and, with all warranty cards, manuals and accessories. Any discrepancies could result in a delay or partial forfeiture of your credit. All non-defective returns for credit or exchange are subject to a 25% of restocking fee, and must be completed within 30 days of the invoice date. For all light products, please test product for factory defects prior to installation. Once attempts of installation has been made, all light products are not returnable. No cancellation, refund, or exchanges on special order item. 

NEOTUNED will not be liable if you order the wrong product. 
We provide technical specification and manufacturer part number information so that you can make an educated buying decision. 

For any shipment that is refused, you will automatically be charged $25.00 or 15%, whichever is greater (for international order we will charge 20% of the invoice price plus all shipping and duty we paid for the return product(s) , to cover costs associated with processing your order and return. Shipping costs are not refundable. We will issue a full refund for the product when your return meets these guidelines. The cost of shipping will be credited only in those instances where the return is a result of our error. 

NEOTUNED does not ship to PO Boxes.

Damaged Products 
If your product has been damaged in shipment, you must contact us within 24 hours of receipt. Please call us immediately. Our customer service representatives will guide you through a return and replacement. 

Manufacturer's Warranty 
After 30 days, all parts are covered only by the Manufacturer Warranty. Manufacturer warranties vary and are included with your product and should be reviewed carefully for additional information.

Ordering

Questions About Your Order? 
Call us Monday - Friday (10:00AM - 5:00PM PST)

To cancel an item on back order, contact our customer service department or call the number above. Please include your Invoice Number within the message. If the order cannot be canceled you will be notified.

Payment, Pricing & Promotions

Every effort has been made to insure the accuracy of the information contained on this website, however, NEOTUNED accepts no responsibility for typographical or informational errors or omissions. Prices, applications, product specifications and/or part numbers are subject to change without notice.